Privacy Policy

Last updated: November 19, 2025

This Privacy Policy explains how Double Y (“we,” “us,” “our”) collects, uses, stores, and protects personal data from users (“you”). Double Y operates worldwide and is based in Ukraine.

By using our website, platform, or related services, you agree to the practices described in this Privacy Policy.

1.1 Personal Information

We collect the following personal details when you interact with our platform:
• Name
• Email address
• Phone number
• Social profiles

1.2 User-Submitted Content

We collect information that you submit directly, including:
• Contact form messages
• Comments
• Any text or content typed into our platform

1.3 Cookies and Tracking Technologies

We use the following tools to operate and improve our service:
• Google Analytics
• Meta Pixel
• Session cookies only (functional)

These tools may collect device information, IP addresses, pages visited, time spent, and interactions.

1.4 Payment Information

We do not collect or process payment information.

2. How We Use Your Information
We process personal data for the following purposes:
• Providing and maintaining our services
• Responding to inquiries or support requests
• Delivering marketing emails and newsletters
• Analytics and performance improvement
• Personalization of content and experience
• Security, fraud prevention, and platform integrity
• Advertising and retargeting via Google and Meta tools
3. Legal Basis for Processing (GDPR & UK GDPR)
We rely on the following legal grounds for processing personal data:
• Contractual necessity: providing services you request
• Legitimate interests: improving services, security, analytics
• Consent: marketing communications, cookies, advertising
• Legal obligations: when applicable
4. Third-Party Services We Use
We share data only with essential service providers:
• Hosting: WIX
• Email: Gmail
• CRM & Marketing Automation: HubSpot
• Analytics: Google Analytics
• Advertising: Meta Pixel
• Security & infrastructure tools: services necessary for safe operation
These third parties process data under their own privacy policies and compliance standards.
5. Use of AI
Double Y uses AI technologies in the following ways:
• AI-powered chat or automated responses
• AI-generated insights
• Internal AI tools used to improve service quality and performance
AI models may process user-submitted content to generate meaningful output.
We do not use AI to make automated decisions that carry legal or significant impact on individuals.
6. Data Retention
We store personal data only for as long as necessary to:
• provide services,
• meet legal requirements,
• improve operations,
• or until you request deletion.
7. Your Rights
Rights under GDPR & UK GDPR
If you are in the EU or UK, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent
• Request data portability
Rights under CCPA/CPRA (California)
If you are in California, you have the right to:
• Know what data is collected
• Request deletion
• Opt out of sale or sharing (we do not sell personal data)
• Equal treatment regardless of privacy choices
To exercise any rights, contact: connect@doubley.com
8. Children’s Privacy
Double Y does not allow individuals under the age of 16 to use our services. We do not knowingly collect or process personal data from minors below this age.
If such data is discovered, it will be deleted promptly.
9. Data Security
We implement reasonable technical and organizational measures to protect personal data.
These may include encryption, secure hosting environments, and access controls.
However, no system is entirely risk-free, and we cannot guarantee absolute security.
10. International Data Transfers
Because we operate globally, your data may be processed in countries outside your own.
We use appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your information during international transfers.
11. Data Deletion & Account Removal
Users may request full deletion of their personal data.
Accounts can only be removed by sending a request to:
connect@doubley.com
There is no automated account deletion feature.
We process all data removal requests within applicable legal timelines.
12. Changes to This Privacy Policy
We may update this Privacy Policy when needed.
All changes will be posted here with a revised “Last updated” date.
13. Contact Information
For questions, concerns, or privacy-related requests, contact:
connect@doubley.com